by Managing Director of NL Continent Oy

effective as of May 05, 2021


for remote conclusion

of a retail contract

Helsinki 2021

NL Continent Oy, address: Roihuvuorentie 21 lt.4, Fi-00820, Helsinki, Finland, Reg. No. 3156862-7 (hereinafter – "the Seller"), represented by Managing director Minna Ahokas, hereby invites any individual (hereinafter – "the Buyer") to enter a retail contract remotely (hereinafter – "the Agreement") as follows:


Offer acceptance – actions of the Buyer indicating full and unconditional acceptance of contractual terms published in an electronic document on the official website of the Seller - (hereinafter – "the Website") and consisting in the following set of actions of the Buyer:

-  all the actions required to form and pay for the Order;

- familiarization with the contractual terms and performing certain actions indicating acceptance of the terms of this Offer.

Personal account – the personal section of the Buyer that is accessed on the Website via the authentication procedure (login and password) providing access to information related to the Contract execution.

Buyer – an individual intending to purchase Goods intended for personal, family, home, or other use that is not related to business activities.

Recipient – the Buyer or other individual specified by the Buyer as the person directly receiving the Goods.

Goods – the goods purchased by the Buyer, the range of which is presented on the Website.

Order – a list of Goods in the range, quantity, and cost paid by the Buyer.

Pick-up point (PP) – non-residential premises owned and used by the Seller and intended for the temporary storage of Goods to be delivered to Recipients.


1.1. Under this Contract, the Buyer shall get acquainted with the description of the Goods offered by the Seller by means of photographs and descriptions of the Goods displayed on the Website, by means of communication, or other methods that exclude the possibility of a direct acquaintance of the Buyer with the Goods or a sample of the Goods at the conclusion of such a Contract (remote way of selling the Goods), and the Seller carrying out business activities to sale the Goods at retail, shall transfer the Goods intended for personal, family, home, or other use not related to business activities to the Buyer.

This Contract describes the general legal principles of interaction between the Buyer and the Seller. Detailed information about the current conditions for issuing, processing, executing an Order, paying for, and delivering Goods is provided in the relevant sections of the Seller's online store website.

1.2. The Goods shall be ordered by the Buyer on the Website.

1.3. The Buyer can purchase the Goods on the Seller's Website with or without registration.

1.3.1. In the case of registration on the Website, the Buyer can track the information about the Order status in the Personal account.

1.3.2. If the Order is paid without registration, information about the Order status shall be sent by SMS to the contact phone number provided by the Buyer to the Seller.

1.4. To place an order, the Buyer shall provide the Seller with the information required to complete the order.

1.4.1. To order, after adding the Goods to the cart, the Buyer shall fill out the order form with the required data:

- the Recipient's full name;

- delivery method;

- the delivery address;

- payment method;

- the Recipient's mobile phone number.

1.5. The Seller shall daily process the Buyer's Orders to collect them and prepare them for delivery (issue) to the Recipient.

1.6. The Seller has the right to involve third parties in the performance of its obligations under this Contract while remaining responsible for their actions as for its own.


2.1. The Seller shall:

2.1.1. Before entering the Contract, provide the Buyer with information about the main consumer properties of the Goods, the Seller's address (location), the place of manufacture of the Goods, the full brand name of the Seller (manufacturer), the price and terms of purchase of the Goods, their delivery terms, their service life, their expiration date and warranty period, the order of payment for the Goods, as well as the Offer validity period.

2.1.2. Transfer the Goods to the Recipient in the manner and under the conditions provided for in this Contract.

2.1.3. Transfer the Goods to the Recipient in the quantity, range, and completeness specified in the Buyer's Order.

2.1.4. Provide the Recipient with the Goods, which shall be packed in a manner suitable for such Goods, ensuring their safety under the conditions of storage and transportation provided for in the Contract.

2.1.5. Provide the Buyer with the required and reliable information about the Goods via its personal account or contact phone number on time. All materials provided on the Website are for reference and cannot fully convey comprehensive information about certain properties and characteristics of the Goods. If the Buyer has any questions regarding the properties and characteristics of the Goods, before placing an Order, it must consult the Seller.

2.1.6. Ensure the confidentiality of the authentication data used by the Buyer to access the Personal account under the requirements of the General data protection regulation; Regulation of the European parliament and of the Council of the European Union 2016/679), and if there are threats of compromising such data, immediately inform the Buyer of this fact to block the personal account and replace the data for access to it.

2.1.7. When processing personal data of Buyers, take the necessary legal, organizational, and technical measures to protect personal data from unauthorized or accidental access, destruction, modification, blocking, copying, provision, personal data distribution, as well as other illegal actions in relation to personal data of Buyers.

2.1.8 Not to transfer the Buyer's personal data to third parties or organizations without the Buyer's written permission.

2.1.9. Perform its other obligations that are inextricably related to the performance of the subject matter of this Contract in full.

2.2. The Buyer shall:

2.2.1. Provide the Seller with up-to-date and reliable information when placing an order;

2.2.2. Pay for the Goods under the procedure and terms established by the Contract;

2.2.3. If the Order is accepted by the Buyer by self-delivery, the Buyer shall come for the Goods within 30 (thirty) calendar days;

2.2.4. Accept the Goods according to the quantity, range, and completeness stipulated by the contractual terms;

2.2.5. Keep the Order number secret from third parties, as the Goods may be issued by the Seller to another person who has provided the Order number;

2.2.6. Perform its other obligations that are inextricably related to the performance of the subject matter of this Contract in full.


3.1. The price of the Goods is indicated in the card of the Goods on the Website and is automatically reflected in the generated Order and invoice. The cost of the Goods does not include the cost of delivery.

3.2. The price of any Goods before its payment can be changed by the Seller unilaterally without notifying the Buyer.

3.3. The Buyer shall pay for the Goods in full by bank transfer when placing an Order on the Seller's website.

3.4. Payment by the Buyer of the Order shall mean acceptance of the Seller's Offer and the Buyer's agreement with the contractual terms. The Order payment day shall be the date of conclusion of the Contract between the Seller and the Buyer.


4.1. The Buyer can receive the Order as follows:

- in the Seller's store. The Goods shall be delivered to the Seller's store free of charge;

- in the PP, the address of which is chosen by the Buyer;

- by courier to the address specified by the Buyer when placing the order.

4.2. When receiving an Order by pickup, the Buyer shall independently track the Order receipt in the store or in the PP in the Personal account on the Website or receive an SMS message when the Order is received for pickup, in the absence of a Personal account.

4.3. The cost of delivery shall be calculated automatically when placing an order, depending on the delivery method, the parcel weight, and the distance of the place specified by the Recipient.

4.4. The delivery time depends on the Recipient's location. The approximate Order arrival date shall be indicated when it is placed in the "My orders" section of the Seller's website or sent by SMS to the contact phone number specified by the Buyer if there is no registration on the Seller's Website. The specified delivery time can be both prolonged and shortened.

4.5. The Order shall be issued to the Recipient when the Order number is reported. In the case of delivery by courier, the freight forwarder has the right to request a document proving the Recipient identity.

4.6. If the Order is not received by the Recipient due to its absence at the specified address on the delivery date and time within 10 minutes of the freight forwarder's arrival, the Order shall be considered not delivered due to the Recipient's fault. Re-registration of delivery can be carried out in the "My orders" section of the Website at the Buyer's expense.

4.7. The shelf life of the Order in the Seller's store and in the PP shall be 30 calendar days. After the expiration of this period, the Order shall be issued when a new date of delivery of the Goods is agreed.


5.1. The Buyer has the right to refuse the Goods at any time before its transfer, and after the transfer of the Goods – within 14 (fourteen) days.

5.2. The Buyer has the right to apply to the Seller with a request for the replacement, return of the Goods of improper quality. The Goods shall be considered to be of inadequate quality if they do not meet either the mandatory requirements provided for by law, the procedure established by it, the contractual terms (in their absence or incompleteness of the conditions usually imposed by the requirements), the purposes the Goods of this kind are usually used for, or the purposes the Seller was informed of by the Buyer at the conclusion of the Contract, or the sample and (or) description when selling the Goods according to the sample and (or) description;

5.3. If the Goods are found to be of poor quality with a manufacturing defect, the Buyer can contact the Seller during the entire shelf life of the Goods.

5.4. The Goods of proper quality can be returned to the Seller, provided that their presentation, consumer properties are preserved, and there is also a document confirming the fact and conditions of purchase of the specified Goods. Goods of proper quality shall not be subject to return or exchange: oral hygiene items; personal hygiene items (toothbrushes, combs), household chemicals.

5.5. Defective goods shall be exchanged (replaced) if there are such Goods in stock. If the Goods are not in stock, the Parties shall agree on the delivery terms for replacement, or the Seller shall return the money paid by the Buyer.

5.6. To return/exchange the Goods, the Seller shall be provided with a cash receipt (payment receipt) and an application for return/exchange with the reason.

5.6.1. Upon receipt of the Goods to the PP or via the delivery service, the application shall be submitted by message through the Personal account or by calling the Seller's phone number +7-800-2-500-800.

5.6.2. When picking up the Goods from the store, the claim shall be made in place.


6.1. The Parties shall be liable for non-fulfillment or improper fulfillment of their obligations under the concluded Contract according to the current legislation of the Republic of Finland.

6.2. For non-fulfillment or improper fulfillment by the Seller of the obligations provided for in clause 2.1.5. of the Contract, the Seller shall reimburse the Buyer for all losses incurred by it due to Seller's actions.

6.3. If the Seller, who received the payment in the amount specified in the Retail contract, has not fulfilled the obligation to transfer the Goods to the Recipient within the period established by such a contract, the Recipient, at its own choice, has the right to demand the following:

- to transfer the paid Goods within the new term established by it;

- to refund the payment amount for the Goods not transferred by the Seller.

6.4. If the Buyer refuses the Goods before they are delivered, the Buyer shall reimburse the Seller for the costs incurred due to the contract execution.

6.5. A Party shall be exempted from paying fines if it proves that the non-fulfillment or improper fulfillment of the obligation provided for in the Contract occurred due to the fault of the other Party or due to force majeure circumstances, i. e., extraordinary circumstances that the Party could not have foreseen or prevented by reasonable measures. Force majeure circumstances include, for instance, the following: fire, floods, earthquakes, and other natural disasters. Force majeure circumstances shall be confirmed by the relevant document issued by the state authority responsible for issuing such documents.


7.1. The Offer shall be placed in an electronic document in the Personal account and apply to the relationship of the Parties until the delivery of the Goods to the place specified in the Contract. By accepting this Offer, the Buyer confirms that they have read all its terms and conditions.

7.2. Changes (additions) to the Contract shall be made by the Seller unilaterally without notifying the Buyers who accepted the Contract earlier than the date of entry into force of such changes (additions).

7.3 Letters of claim may be sent by the Buyer by registered mail with notification of delivery to the Seller at Roihuvuorentie 21 lt. 4, Fi-00820, Helsinki, Finland.

7.4. The term for consideration of the complaint letter shall be 10 (ten) business days from the date of receipt by the addressee.

7.5. Disputes arising out of the Contract shall be settled in court in the Helsinki court under the current legislation of the Republic of Finland.

7.6. By accepting the Offer, the Buyer, as a subject of personal data, freely, voluntarily and in its own interest agrees, under the General data protection regulation (GDPR); Regulation of the European parliament and of the Council of the European Union 2016/679), to the Seller for processing of personal data specified by the Buyer in the Personal account, by collecting, recording, systematizing, accumulating, storing, clarifying (updating, changing), extracting, using, transferring (distributing, providing, accessing), depersonalizing, blocking, deleting, destroying such personal data with automation tools. Consent to the processing of personal data shall be provided by the Buyer to fulfill the terms of this Contract for the Contract term. The procedure for processing and protecting the personal data of personal data subjects provided by such subjects in the Personal account shall be regulated by the Seller's Personal data policy published in an electronic document on the Website.

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