How to buy

You can use one of the following delivery methods:

  • Courier doorstep delivery

    The delivery cost is calculated automatically when placing an order and depends on the following:

    • the remoteness of your locality;

    • the parcel weight: as a rule, the larger it is, the more profitable the unit cost of delivery of each item.

    The average delivery time is 2-3 business days. The estimated arrival date will be indicated when placing an order in the My Purchases section of the Personal office, as well as in a message sent to the buyer's contact phone number.

    Please, note that the delivery time is calculated in business days: from the next business day following the day when an order was placed. The specified delivery time is indicative and may be slightly shortened and prolonged.

    If your town/locality is not available when placing an order, write a message via your Personal office, and we will consider adding it.

    Receiving an order

    You are liable for the accuracy of the data provided during the delivery process (recipient's locality, address, full name, mobile phone number). All issues related to incorrect data entered shall be solved at your expense.

    1. If access to your apartment or office is restricted, take the goods at the checkpoint, at the entrance with an intercom/key, etc.

    2. Show your passport or other document proving the recipient's identity that you specified when making the delivery to the freight forwarder.

    3. Inspect the cargo for the integrity of the package and branded tape.

    4. Sign the documents only if the package condition is not suspicious.

    If you find any deviations, fill out the commercial certificate (you can get the certificate form from the courier).

    If there is a discrepancy in the quantity, you shall specify the items that are missing and their quantity.

    The damaged goods shall also be listed item by item with the quantity and a detailed description of the nature of the damage to each item.

    If the order is not delivered due to the recipient's fault

    If you are not found at the time specified, the freight forwarder shall contact you by phone. If your phone is blocked/unavailable/you do not respond, and the goods are not accepted within ten minutes of arrival, the order shall be considered not delivered due to the recipient's fault.

    The un-delivered order shall be stored in the transport company's warehouse for 3 business days. If the recipient does not get in touch within the period specified and does not set a new delivery date and time, the order shall be returned to the sender's warehouse.

    To make a repeat delivery, write a message via your Personal office or call the hotline +358 457 396 2735.

    When making a second delivery, the amount equal to the original cost of delivery shall be again debited from your account.

    If the order is not delivered due to the transport company's fault

    If the order is not delivered due to the transport company's fault, new delivery date and time shall be agreed upon with the recipient in the near future.

    The buyer has the right to refuse to re-deliver the order. In this case, the money shall be refunded.

  • Pickup point / post office delivery

    Delivery cost depends on:

    • the distance of your settlement;
    • the weight of the parcel

    The delivery period is specified upon making an order and can be checked on My orders page.

    The delivery time is indicated in the working days

    • 1-3 within Baltic states,
    • 4-5 days within Europe the next day after the order is shipped.

    The delivery time indicated at placing an order is approximate and the actual delivery may take place slightly earlier or later. When your order arrives at the self-service parcel terminal/pickup point, you will get an SMS or an e-mail.

    The orders are stored at the self-service parcel terminal/pickup point for 7 days. After the 7-day period the order will be sent back to the warehouse. The order has to be picked up within this period of time.

    Orders are NOT combined.

    Order receiving

    When your order arrives at the self-service parcel terminal/pickup point, you will get an SMS notification specifying the unique code you should use to receive your order.

    The SMS will contain:

    1. the unique code you should use to receive your order at the self-service parcel terminal or pickup point;
    2. the address of the self-service parcel terminal or pickup point that you selected at checkout;
    3. the period of storage of your order at the self-service parcel terminal or pickup point.

    You are required to pick up your order within the period specified in the SMS.

    Attention! If you don't pick up your order within the specified period, you will have to pay full delivery fee for your order to be re-delivered.
    Important! If you accidentally deleted the SMS containing the unique pickup code, contact the support team via your personal account, and the SMS will be resent to the mobile number you specified at checkout. The new identification code will be different from the previous one.

Оформление покупок в интернет-магазине в вашей стране доступно только для менеджеров NL и участников Client Club

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